How does it work EN | Duty Free São Paulo (Guarulhos) Airport Shops

How it works

1 Select your location

Let us know your departure date and terminal so we can show you the best product selection available.

2 Browse & reserve

From beauty and accessories to food and liquor, reserve items online from 2 hours before your flight, up to 35 days in advance.

3 Collect & pay in store

When you arrive at the Airport, your order will be waiting for you at the pickup location in our store. Become a Red By Dufry member and get up to 15% off when you reserve. *Discount applied on purchases over US$350

FAQs

When do I pay for the items?

Payment takes place in store when picking up your order. Online payment is not required/mandatory. You will be redirected to the payment website when you place an order.

What forms of payment do you accept in store?

There are many ways to pay! We accept cash (USD, BRL, EUR, GBP, CHF, CAD, YEN), Traveler’s Checks (USD, GBP, EUR), Debit Cards, Credit Cards and Livelo points. In addition, we accept local cash, selected foreign currency, Alipay and WeChat.

What happens if my travel plans change?

We will keep your reservation prepared and ready for collection until the store closes on your departure date. If you move to a later flight that day, your items will still be available for collection. We understand travel plans can often change and so you are under no obligation to collect your order. If your departure or arrival terminal changes, we cannot guarantee the availability of all confirmed items, but we will guarantee your reserved offers.

How long before I travel can I place my order?

You can place your order between 30 days and 24 hours before your departure. Your order will be ready for pick-up 2 hours before your flight departure. .